Principles of Communication


 (excl. VAT)

CPD Units: 3
When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.


75 minutes

Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions

Module Number Module Name Pass Required
1 Reasons People Communicate 70%
2 Ways of Communicating 70%
3 Identifying Communication Barriers 70%
4 Reducing Communication Barriers 70%
5 Checking Understanding 70%
6 Getting Help With Communication Issues 70%
7 Confidentiality 70%
Module Name Reasons People Communicate
Module Number 1
Pass Required 70%
Module Name Ways of Communicating
Module Number 2
Pass Required 70%
Module Name Identifying Communication Barriers
Module Number 3
Pass Required 70%
Module Name Reducing Communication Barriers
Module Number 4
Pass Required 70%
Module Name Checking Understanding
Module Number 5
Pass Required 70%
Module Name Getting Help With Communication Issues
Module Number 6
Pass Required 70%
Module Name Confidentiality
Module Number 7
Pass Required 70%
Approved by

Interested in this online training?

Individual courses can be purchased online. Our subscription plans for organisations significantly reduce training costs and include unlimited access to all online courses for 12 months. Contact us to find out more.

Contact us

To find our more about Techcentre, please get in touch using the details below.

20 Old Bailey

Telephone: 0208 057 8233