FAQ

Got a question? We have answers!
Take a look at our frequently asked questions below.

Who are Tech Centre?

Embark on a journey with Tech Centre, your trusted haven for swift and efficient repairs across a diverse range of consumer electronics, including game consoles, handhelds and controllers. Whether you navigate our intuitive website or step into one of our welcoming CeX stores scattered across the UK, know that we’re here for you.

We understand that your gadgets are more than just devices; they’re companions in your daily adventures. With the precision of our repairs and the care embedded in our service, rest assured that your tech treasures are in capable hands. Your satisfaction is not just a goal; it’s our commitment.

Your tech revival begins here!

Why Should I Use Tech Centre?

We are the leading tech repair experts in Europe, specialising in the repair of game consoles, hand-helds, and controllers of all makes and models.

Our service is not only fast, but thorough, and we take the best care of your beloved tech while it is with us. With over 200,000 repairs to date, and expertise covering a vast range of devices, you can be assured that we have the expertise to bring your broken gaming tech back to life.

No Fix No Fee Guarantee
If we can’t fix it, you don’t pay. It’s as simple as that. It’s unlikely that our experts won’t be able to repair your device. If they can’t, it will be returned to you, no questions asked. There is no hidden “inspection fee” or any other covert charges – if we can’t fix it, you won’t pay a penny. We guarantee it.

Two Year Warranty
We put our money where our mouths are. We are so confident in our repair service and the fact that we source only the highest quality replacement parts from around the world, that we offer a whopping two year warranty on all our repairs.

Online Tracking
We know your gaming tech is precious, and so is your time, so we keep you informed every step of the way from the moment you book a repair. We’ll reach out to you via text and emails, or you can track your repair by logging in to your account for updates on your repair.

Quick Turnaround
At Tech Centre, we pride ourselves on our rapid turnaround. Our standard service takes only 7 working days. You can try our store search to find your local store.

Safety/Data protection
We are committed to protecting your gaming tech! Not only will we make sure not to scratch or ding your device, but we promise never to share or sell your personal data to any third parties.

Are you related to Sony, Microsoft or Nintendo?

At Tech Centre, we’re your go-to experts for top-notch repairs and premium parts across various devices. While we’re passionate about fixing and enhancing your gadgets, it’s important to note that we operate independently. We’re not directly affiliated with Sony, Microsoft or Nintendo.

Rest assured, our dedicated team is committed to delivering exceptional service, drawing upon our wealth of experience and skills in consumer electronics. Whether you connect with us online or visit a CeX Store, we’re here to provide confidence, expertise, and the care your devices deserve. Your trust is our priority!

What products are available for repair?

Please visit ‘get a quote’ for a complete list of items we repair on www.techcentre.co.uk

 

What gaming repairs are you able to complete?

Our repair team has a wealth of experience, adept at handling various repairs such as laser replacements, soldering tasks, and screen replacements. However, we want to be candid about potential limitations we may encounter while restoring your device.

Instances, where the device exhibits heavy damage with the casing falling apart, extensive water or liquid damage, modifications, or if the device originates from another country, may present challenges in the repair process.

If you have concerns or questions about these scenarios, our Customer Service Team is here to provide more detailed information and assistance. Please don’t hesitate to reach out; we’re committed to ensuring clarity and offering the best guidance for your repair needs.

How much do you charge for a repair?

Discovering the cost of repairs for your device is just a click away! Simply visit our “Get A Quote” section on www.techcentre.com to access the repair prices tailored to your specific needs.

We want to assure you that our commitment to customer satisfaction includes a “No Fix, No Fee” policy. This means that if we cannot resolve the issue with your device, you won’t incur any charges.

Feel free to explore the quote section, and if you have any questions or need assistance, our team is here for you. Your peace of mind and satisfaction are our top priorities.

How long does a repair take?

We aim to have your device expertly repaired and on its way to you within 7 working days of arriving at our repair centre. However, in the rare circumstance that we anticipate exceeding this timeframe, we want to keep you fully informed.

Should the need arise, we will contact you promptly via text/email to notify you of any potential delays and provide regular updates throughout the repair process. Your understanding and satisfaction are paramount to us, and we are committed to ensuring a transparent and efficient service.

Rest assured, we’re dedicated to keeping you in the loop every step of the way.

Will I lose any data during my repair?

While we strive to provide a seamless repair experience, we want to emphasise the importance of data protection. We regret to inform you that we cannot accept liability for any potential data loss during the repair process.

To safeguard your valuable information, we kindly ask you to take the necessary steps to back up your data before sending in your device for repair. Your understanding and proactive approach in this matter are genuinely appreciated.

How can I book a repair?

Initiating a repair for your device is a straightforward and hassle-free procedure. You can start by getting a quote on our website, www.techcentre.com. Once you have your quote, the next step is as easy as taking your device to your nearest CeX store.  Alternatively, you can visit us in-store and speak directly with a member of our team.

To ensure a seamless repair experience, please provide a valid email address and/or mobile phone number during the booking process. This information is important because it helps us contact you if needed and gives us a means for us to send you automated updates on the progress of your repair.

We look forward to delivering a smooth and efficient service.

Can I request to book a repair by phone or email?

We’re delighted to assist you with your repair needs, and all bookings and confirmations are conveniently handled in-store. However, we understand that you may want to explore your options beforehand. You can visit our website, www.techcentre.com, to get a quote.

How do I pay for my device to be repaired?

Upon the successful completion of your repair, payments will be processed in-store. This way, we ensure you have the opportunity to inspect the repaired device and are completely satisfied before finalising the payment.

Will there be a diagnosis of problem found and fixed?

Certainly! You’ll have the convenience of viewing the diagnosis for your device on the Tech Centre website. Use your JB number and the email address associated with your repair to access this information.

How can I trust that my personal data is looked after with Tech Centre?

Rest assured, your privacy is of utmost importance to us. The disclaimer (available in print) clearly outlines our commitment to safeguarding your data. It explicitly states that no information will be shared or passed on to any third parties.

What if I don’t know what is wrong with my device?

Providing us with some information about the problems you’re facing is incredibly helpful, so please add notes.

Rest assured, all devices undergo comprehensive testing and evaluation to identify all faults. If additional issues emerge that align with the initially quoted price, we’ll take care of those as well. However, our dedicated Customer Service Team will promptly contact you if your device requires a new repair price. We aim to keep you informed and involved throughout the entire process.

Can I cancel my repair?

Your convenience is our priority, and you have the flexibility to cancel your repair at any point until we’ve collected the device from your selected CeX store. However, once the collection process is completed, we’ll proceed with the repair to ensure a swift resolution for you.

Please feel free to reach out if you have any concerns or need further assistance. We’re here to accommodate your needs and provide a smooth repair experience.

Do you offer a warranty on your repairs?

Absolutely! We stand by the quality of our repairs, and to showcase our commitment, we provide a generous 2-year guarantee on all our repair services unless there is liquid damage 1-month). If you would like more details, please feel free to review our comprehensive Terms and Conditions.

What happens if my device is lost?

While it’s highly unlikely, we understand the importance of addressing all possibilities. If, unfortunately, your device is lost during transit, our dedicated Customer Service Team will promptly reach out to you via email. We’ll initiate an internal investigation in collaboration with our couriers to trace the device.

In the rare circumstance that the device cannot be located, rest assured, our Customer Service Team will continue to support you. We’ll make contact and ensure the store provides a replacement of equal specification. Your satisfaction and trust in our services are paramount, and we’re here to navigate any unforeseen situations together.

What happens if my device arrives back damaged?

We understand how disheartening it can be if your device sustains damage during transit, despite being carefully packaged in-store. In such cases, we’re committed to addressing the issue with both diligence and care. Please note that you have 5 working days to report any issues as stated in our terms and conditions.

Our first step is to conduct an internal investigation to pinpoint when and where the damage occurred. Once the investigation is complete, we’ll promptly reach out to you and discuss the necessary remedial works. If, unfortunately, the damage is beyond repair, we’ll ensure a replacement of equal specification is provided.

As part of our investigation process and before initiating any remedial works or replacements, we carefully review and utilise all recorded information. This ensures that any claims related to damage in transit are thoroughly validated, offering transparency and clarity throughout the resolution process.

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