FAQ

We are the leading tech repair experts in Europe, specialising in the repair of game consoles, hand-helds, and controllers of all makes and models.

Our service is not only fast, but thorough, and we take the best care of your beloved tech while it is with us. With over 200,000 repairs to date, and expertise covering a vast range of devices, you can be assured that we have the expertise to bring your broken gaming tech back to life.

No Fix No Fee Guarantee
If we can’t fix it, you don’t pay. It’s as simple as that. It’s unlikely that our experts won’t be able to repair your device. If they can’t, it will be returned to you, no questions asked. There is no hidden “inspection fee” or any other covert charges – if we can’t fix it, you won’t pay a penny. We guarantee it.

Two Year Warranty
We put our money where our mouths are. We are so confident in our repair service and the fact that we source only the highest quality replacement parts from around the world, that we offer a whopping two year warranty on all our repairs.

Online Tracking
We know your gaming tech is precious, and so is your time, so we keep you informed every step of the way from the moment you book a repair. We’ll reach out to you via text and emails, or you can track your repair by logging in to your account for updates on your repair.

Quick Turnaround
At Tech Centre, we pride ourselves on our rapid turnaround. Our standard service takes only 7 working days. You can try our store search to find your local store.

Safety/Data protection
We are committed to protecting your gaming tech! Not only will we make sure not to scratch or ding your device, but we promise never to share or sell your personal data to any third parties.

Whether retro or new gen, you can count on Tech Centre to give your device, the 5* treatment it deserves! From the moment your item arrives at our repair centre, our team of expert Engineers will complete a full pre-repair assessment to confirm the recorded fault, along with any additional issues which may not be visible.

Now to the repair itself. Our team of Engineers, will disassemble your device with the utmost care and attention, replacing any faulty/damaged parts linked with the recorded fault(s). During the repair process, we thoroughly clean the device internally, removing any built-up dust and detritus from essential components such as the charge/connecting ports, mainboard, fan and associated vents. If required, we will replace any dry/damaged thermal paste, to ensure your device runs smoothly and efficiently.

Prior to completing the repair process, we ensure your device is thoroughly tested (in line with the recorded fault), complete any relevant  software/firmware updates and undertake a final external clean, to ensure your device is returned in tip top condition!

At Tech Centre, we’re your go-to experts for top-notch repairs and premium parts across various devices. While we’re passionate about fixing and enhancing your gadgets, it’s important to note that we operate independently. We’re not directly affiliated with Sony, Microsoft or Nintendo.

Rest assured, our dedicated team is committed to delivering exceptional service, drawing upon our wealth of experience and skills in consumer electronics. Whether you connect with us online or visit a CeX Store, we’re here to provide confidence, expertise, and the care your devices deserve. Your trust is our priority!

Please visit ‘get a quote’ for a complete list of items we repair on www.techcentre.co.uk

Our repair team has a wealth of experience, adept at handling various repairs such as laser replacements, soldering tasks, and screen replacements. However, we want to be candid about potential limitations we may encounter while restoring your device.

Instances, where the device exhibits heavy damage with the casing falling apart, extensive water or liquid damage, modifications, or if the device originates from another country, may present challenges in the repair process.

If you have concerns or questions about these scenarios, our Customer Service Team is here to provide more detailed information and assistance. Please don’t hesitate to reach out; we’re committed to ensuring clarity and offering the best guidance for your repair needs.

Discovering the cost of repairs for your device is just a click away! Simply visit our “Get A Quote” section on www.techcentre.com to access the repair prices tailored to your specific needs.

We want to assure you that our commitment to customer satisfaction includes a “No Fix, No Fee” policy. This means that if we cannot resolve the issue with your device, you won’t incur any charges.

Feel free to explore the quote section, and if you have any questions or need assistance, our team is here for you. Your peace of mind and satisfaction are our top priorities.

We aim to have your device expertly repaired and on its way to you within 7 working days of arriving at our repair centre. However, in the rare circumstance that we anticipate exceeding this timeframe, we want to keep you fully informed.

Should the need arise, we will contact you promptly via text/email to notify you of any potential delays and provide regular updates throughout the repair process. Your understanding and satisfaction are paramount to us, and we are committed to ensuring a transparent and efficient service.

Rest assured, we’re dedicated to keeping you in the loop every step of the way.

While we strive to provide a seamless repair experience, we want to emphasise the importance of data protection. We regret to inform you that we cannot accept liability for any potential data loss during the repair process.

To safeguard your valuable information, we kindly ask you to take the necessary steps to back up your data before sending in your device for repair. Your understanding and proactive approach in this matter are genuinely appreciated.

Initiating a repair for your device is a straightforward and hassle-free procedure. You can start by getting a quote on our website, www.techcentre.com. Once you have your quote, the next step is as easy as taking your device to your nearest CeX store.  Alternatively, you can visit us in-store and speak directly with a member of our team.

To ensure a seamless repair experience, please provide a valid email address and/or mobile phone number during the booking process. This information is important because it helps us contact you if needed and gives us a means for us to send you automated updates on the progress of your repair.

We look forward to delivering a smooth and efficient service.

We’re delighted to assist you with your repair needs, and all bookings and confirmations are conveniently handled in-store. However, we understand that you may want to explore your options beforehand. You can visit our website, www.techcentre.com, to get a quote.

Upon the successful completion of your repair, payments will be processed in-store. This way, we ensure you have the opportunity to inspect the repaired device and are completely satisfied before finalising the payment.

Certainly! You’ll have the convenience of viewing the diagnosis for your device on the Tech Centre website. Use your JB number and the email address associated with your repair to access this information.

Rest assured, your privacy is of utmost importance to us. The disclaimer (available in print) clearly outlines our commitment to safeguarding your data. It explicitly states that no information will be shared or passed on to any third parties.

Providing us with some information about the problems you’re facing is incredibly helpful, so please add notes.

Rest assured, all devices undergo comprehensive testing and evaluation to identify all faults. If additional issues emerge that align with the initially quoted price, we’ll take care of those as well. However, our dedicated Customer Service Team will promptly contact you if your device requires a new repair price. We aim to keep you informed and involved throughout the entire process.

Your convenience is our priority, and you have the flexibility to cancel your repair at any point until we’ve collected the device from your selected CeX store. However, once the collection process is completed, we’ll proceed with the repair to ensure a swift resolution for you.

Please feel free to reach out if you have any concerns or need further assistance. We’re here to accommodate your needs and provide a smooth repair experience.

Absolutely! We stand by the quality of our repairs, and to showcase our commitment, we provide a generous 2-year guarantee on all our repair services unless there is liquid damage 1-month). If you would like more details, please feel free to review our comprehensive Terms and Conditions.

While it’s highly unlikely, we understand the importance of addressing all possibilities. If, unfortunately, your device is lost during transit, our dedicated Customer Service Team will promptly reach out to you via email. We’ll initiate an internal investigation in collaboration with our couriers to trace the device.

In the rare circumstance that the device cannot be located, rest assured, our Customer Service Team will continue to support you. We’ll make contact and ensure the store provides a replacement of equal specification. Your satisfaction and trust in our services are paramount, and we’re here to navigate any unforeseen situations together.

We understand how disheartening it can be if your device sustains damage during transit, despite being carefully packaged in-store. In such cases, we’re committed to addressing the issue with both diligence and care. Please note that you have 5 working days to report any issues as stated in our terms and conditions.

Our first step is to conduct an internal investigation to pinpoint when and where the damage occurred. Once the investigation is complete, we’ll promptly reach out to you and discuss the necessary remedial works. If, unfortunately, the damage is beyond repair, we’ll ensure a replacement of equal specification is provided.

As part of our investigation process and before initiating any remedial works or replacements, we carefully review and utilise all recorded information. This ensures that any claims related to damage in transit are thoroughly validated, offering transparency and clarity throughout the resolution process.